Cancellation Policy
Effective April 25, 2022
The Cancellation Policy below applies to all products and live events sold directly on our massajady.com website by Sajady Fit LLC. This Cancellation Policy cannot be retroactively applied to previous cancellations. Note: Any products or live events sold by a 3rd party partner are subject to their Cancellation Policy (and not this Cancellation Policy).
Eligible Cancellations: Please allow up to 10 business days for your refund to be processed and reflected in your account.
Disqualified Cancellation: The full amount will be donated in your honor to one of the charities we support such as Rainforest Flow, Smile Train, Doctors without Borders, Loving Service Foundation, St. Jude Children's Hospital.
Digital Products & Online Events/Programs/Courses: All sales are final. No refunds. No exchanges. No customer credit. No exceptions. Please review product details carefully before purchasing.
In-Person Events: Please email your written cancellation notice to team@thexicode.com
Cancellation received at least 2 weeks (14 days) prior to the event, a full refund will be issued less a $50 administrative fee.
Cancellation received within 2 weeks (14 days) of the event -
1) If your spot is filled, a full refund will be issued less a $50 administrative fee
2) If your spot is not filled, no refund will be givenNo Show or Late Arrival for any reason forfeits your ticket. No refund in full or partial. No make-up session and No rescheduling will be given.
Sessions with Mas: Please cancel your session online or email your written cancellation request to sessions@thexicode.com
Cancellation received at least 24 hours before the appointment time, a full refund will be issued less a $50 administrative fee. If canceling the appointment yourself please email sessions@thexicode.com for a refund as our online system does not process this out automatically.
Cancellation made within 24 hours of the appointment, no refund and no customer credit will be given.
No Show or Late Arrival for any reason forfeits your appointment. No refund and no customer credit in full or partial, no make-up session and no rescheduling will be given
In-Person Sessions: These are non-refundable except in extenuating circumstances and at our sole discretion. If a refund is approved, an administrative fee of $50 will be charged. Please email your written cancellation request to team@thexicode.com for review.
Human Upgrade: These are non-refundable except in extenuating circumstances and at our sole discretion. Please email your written cancellation request to team@thexicode.com for review.
Non-Refundable Deposits are non-refundable and non-transferable. However, the balance is subject to this Cancellation Policy.
Produced Content: All content produced by Sajady Fit LLC, including but not limited to audio, video, and all other products and media, are subject to full copyright protection under US law. Any use or republication of this content without the express written consent of Sajady Fit LLC is strictly prohibited.